Author:  Gary Barnett
During the past few months, we’ve spoken at great length about the business problems that can be solved when the contact center is extended to the enterprise via unified communications (UC). I’m sure that the idea of being able to do this is exciting to you and your contact center colleagues, but when [...]

Author:  Roger Sumner
For as long as I can remember, most companies have maintained two separate and distinct technology architectures – one for the contact center and the other for the rest of the enterprise.  While that statement is probably somewhat exaggerated, until now, maintaining disparate infrastructures has been an inconvenient truth, but there hasn’t been [...]

Author: Tim Sipsey
I’ve been working with standards-based technologies and session initiation protocol (SIP) platforms for years, and I’m grateful to the luminaries for letting me share my experience at the SIPit conference for my first blog post!
Aspect Software was one of about 50 companies that attended SIPit 22 on 14-18 April 2008. The event was [...]

Author:  Gary Barnett
The word “support” can mean many things to many people.  But, when a contact center manager thinks of receiving “formal support” from a vendor for a particular solution, they generally envision something that extends from A to Z, comprising installation, deployment, post-deployment, and everything in between.
Consumers beware – especially in the open source [...]

Author:  Roger Sumner
Aspect Software has been talking about the importance of session initiation protocol (SIP) for quite some time.  Now the company is putting its money where its mouth is.  Last week, we publicly challenged our peers in the contact center industry to guarantee the compliance of their SIP-enabled solutions with SIP 2.0 devices, and [...]

Author:  Jim Mitchell
A few months ago, Aspect Software announced that we had successfully demonstrated interoperability of our product portfolio with BandTel’s Session Initiation Protocol (SIP) Trunking. As I have visited with customers in the recent months, I have received many questions about why SIP Trunking is important, so I thought I would address this topic [...]

Guest Author:  Jim Barnett
I’m Jim Barnett, a member of the Aspect Software Architecture Team. For quite some time, I have been actively involved with organizations such as the World Wide Web Consortium (W3C), working to develop new standards that I believe will be useful in contact centers, and businesses in general.  I am also the [...]

Author: Roger Sumner
This morning, I got in my car to drive to work. My car operates on gas, which is still the standard fuel for most vehicles. On my way to work, I drove on the right side of the road - the standard side in the U.S. And, after I sat down at my [...]

Author:  Gary Barnett
Aspect Software is having its first birthday – a momentous occasion and as good a reason as any to celebrate. Don’t let our “official” age fool you. We are not the toddler who has outgrown his infancy and is now learning to walk and talk in the contact center space.  To the contrary, I [...]