Author:  Gary Barnett
During the past few months, we’ve spoken at great length about the business problems that can be solved when the contact center is extended to the enterprise via unified communications (UC). I’m sure that the idea of being able to do this is exciting to you and your contact center colleagues, but when [...]

Guest Author:  Jim Barnett
I’m Jim Barnett, a member of the Aspect Software Architecture Team. For quite some time, I have been actively involved with organizations such as the World Wide Web Consortium (W3C), working to develop new standards that I believe will be useful in contact centers, and businesses in general.  I am also the [...]

Author:  Gary Barnett
Aspect Software is having its first birthday – a momentous occasion and as good a reason as any to celebrate. Don’t let our “official” age fool you. We are not the toddler who has outgrown his infancy and is now learning to walk and talk in the contact center space.  To the contrary, I [...]