Boosting Individual Productivity Can Have More of an Impact than You Know
Author: Kevin Schwartz, EVP of Aspect Global Professional ServicesIf your company is like many out there, you’ve been actively planning your Unified Communications (UC) deployment for quite some time. But the odds are that because technology is advancing at such a rapid pace, you don’t really know exactly what your end state will look like, though you’ve got a pretty good idea. You are certainly hoping that it will result in communication and collaboration nirvana – the kind that yields such operational improvements that cost savings go through the roof, employee productivity pushes off the charts, and typical customers turn into brand zealots. Now, while that may be a stretch, it’s certainly not beyond the realm of possibility that you’ll see significant improvements in each of those areas.
To get there, you will need to travel through four different progressive stops, the first of which relates to Individual Productivity, sometimes referred to as Personal UC.
No doubt you’re familiar with, and have been using tools like instant messenger for quite some time. UC takes IM further by integrating it with telephone capabilities and presence engines, such as Microsoft® Office Communications Server, and Unified Messaging.
Of course, you may be wondering why Individual Productivity is such an important first step. Productivity alone does not typically unlock the full benefits of unified communications, however, it does serve as an extremely important foundation for an enterprise UC strategy. Of course Individual Productivity can result in real time savings for your employees in everyday activities. For example, it enables them to “click to call,” using their mouse to initiate phone calls rather than wasting time looking up phone numbers and then manually dialing. Or, allows them to convey their availability, willingness to communicate with others, preferred contact methods, and conversely see if someone is available so they can quickly and easily initiate contact. It also gives employees unified access to emails, voicemails and faxes, which provides them with all the information in one inbox, saving them time and improving their responsiveness.
You may already be using some Individual Productivity tools and, while there are certain benefits that this initial stop delivers (including some de facto workgroup productivity benefits), the real value can only be achieved when Individual Productivity is a precursor to one or more of the other three stops on the UC journey: Workgroup Productivity, Communications Enabled Business Processes, and Enterprise Transformation. Individual Productivity builds user experience with basic UC capabilities and tools, and it serves as a solid building block upon which Workgroup Productivity can be seamlessly added.
How are you planning to boost your employees’ Individual Productivity this year?
Author: Aspect
Catergories: Contact Center Technology, Unified Solutions, Unified Communications
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