Author:  Bob Kelly, Vice President of the PerformanceEdge Group at Aspect
I think it’s fair to say that since the first call center was founded more than 35 years ago, contact center managers have thought about workforce management on a daily basis.  In the beginning, technology was less sophisticated than it is today and customer needs [...]

Author: Serge Hyppolite, Director of Interaction Product Management, Aspect
I spend a lot of time thinking about Unified Communications (UC). Of course, I think about it at work - it’s an important part of my job.  But, I also think about UC when I’m eating dinner, mowing the lawn, or sitting on the couch watching a [...]

Author:  Kevin Schwartz, EVP, Aspect Global Professional Services
Today marks an exciting day in Aspect’s history as we [officially launch] our new unified communications (UC) services and systems integration practice.  We’re particularly proud of this new offering because it will allow us to help our customers turn the potential of unified communications into real business results: [...]

Author: Roger Sumner
Last month at the Internet Telephony show in Los Angeles, Aspect Unified IP received an award from Miercom, a leading, independent product test center, for Best Supervisor and Real-time Monitoring /Reporting Capabilities in the Miercom IP Contact Center Product Review. While it may sound like I’m bragging, the point of bringing this up [...]