Author:  Gary Barnett
With the presidential elections just around the corner in the U.S., both parties are making their case for how we can best resolve our energy issues. You’re probably thinking to yourself right about now – “what does this have to do with customer interactions.    Does Gary fancy himself a green expert?”  Certainly not, [...]

Author:  Mike Sheridan, SVP of Strategy at Aspect
Aspect is at the Annual Call Center Exhibition (ACCE) Conference in Phoenix this week where I’m pleased to say that we’ve just announced a new agreement with Tellme, a Microsoft subsidiary.
For those of you who are not familiar with Tellme, they are the leader in the hosted speech [...]

Author:  Gary Barnett
About a year ago , I talked about how great it would be if businesses could centralize the application layer that brings the administration of multisite contact centers and their components into a single location. Fast forward to present day, and this approach is not only possible, it’s already being used.
One of our [...]

Author:  Roger Sumner
A while ago, I wrote about the importance of synchronizing your contact center infrastructure with the overall enterprise infrastructure. Application integration is a key component in this equation.  But, it’s not reasonable to think that your IT department is going to spend an inordinate amount of time customizing proprietary products with proprietary application [...]