Author:  Gary Barnett
Data, data everywhere but way too much to drink! Does it seem that way to you?  If you think about it, the contact center may be the largest data creator in the enterprise. ACD and predictive dialer systems have long tracked very detailed information about each customer interaction – length of the call, [...]

Author: Andy Bezaitis
During my first few weeks at Aspect, I’ve had a chance to meet some great people and gain more insight into the company’s opportunities in the unified communications (UC) market, as the new senior vice president of corporate development.
The UC space has been gaining a lot more attention from analysts and the media [...]

Author: Kevin Schwartz
Since I’m new to the team at Aspect, I’d like to take the opportunity to thank everyone for welcoming me on board—including Gary, Roger and Jim for letting me share my insight on Contact Center: Unplugged.
As the new executive vice president of Global Professional Services, I think it is a really exciting time [...]

Author: Serge Hyppolite
First, I’d like to thank Gary, Jim and Roger for letting me post my first blog! As director of product management, I’ve spoken with a lot of companies that are evaluating the possibility of moving to an IP-infrastructure in their contact centers. Many of these organizations ask about the return on investment and [...]