http://aspectblog.12hna.com/2008/04/08/your-enterprise-can-learn-an-awful-lot-from-your-contact-center/ Views from industry luminaries Gary Barnett, Roger Sumner and Jim Mitchell. Fri, 04 Jul 2008 20:16:28 +0000 http://wordpress.org/?v=2.5.1 http://aspectblog.12hna.com/2008/04/08/your-enterprise-can-learn-an-awful-lot-from-your-contact-center/#comment-2429 Simon Sharwood Thu, 15 May 2008 09:08:42 +0000 http://aspectblog.12hna.com/2008/04/08/your-enterprise-can-learn-an-awful-lot-from-your-contact-center/#comment-2429 This podcast has an interview with an Australian contact centre manager starting to take their measurement expertise into the rest of the business: http://itradio.com.au/callcentres/?p=1 This podcast has an interview with an Australian contact centre manager starting to take their measurement expertise into the rest of the business: http://itradio.com.au/callcentres/?p=1

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