Author:  Gary Barnett
In my last posting, I spoke in detail about why I strongly believe your contact center should be leading the unified communications (UC) effort within your enterprise.  Simply put, your center already has the technology, expertise and experience your company needs to successfully connect its people. 
I think it’s important for me to define [...]

Author:  Roger Sumner
I recently spent several days in Atlanta with more than 600 of our customers, attending our annual user conference, the Aspect Customer Experience (ACE).  Despite the fact that I was greeted by snow when I arrived (I was hoping for a radical departure from this year’s blustery Chicago winter), I learned a lot [...]