Author:  Gary Barnett
With the holiday spending season upon us, I thought today was an appropriate time to share with you a true but disconcerting tale that I just heard about an online shopper, her incorrect order, and her inability to reach a contact center for much needed assistance: 
‘Twas a few weeks before Christmas and Alice […]

Author: Roger Sumner
While visiting with customers during the past year, I’ve been involved in many conversations focused on how they can get the most out of call recording technology and quality monitoring strategies. It’s clear this is a top-of-mind issue for companies all around the world. The general consensus is that any tool that can […]