http://aspectblog.12hna.com/2007/11/16/reducing-attrition-in-your-organization/ Views from industry luminaries Gary Barnett, Roger Sumner and Jim Mitchell. Tue, 06 Jan 2009 11:55:48 +0000 http://wordpress.org/?v=2.5.1 http://aspectblog.12hna.com/2007/11/16/reducing-attrition-in-your-organization/#comment-2342 Norma Duenas Sat, 24 Nov 2007 03:26:06 +0000 http://aspectblog.12hna.com/2007/11/16/reducing-attrition-in-your-organization/#comment-2342 One of the most important aspects of diminishing attrition in call centers is to allow agents the most flexibility allowable in their work schedule. Although this is sometimes difficult due to the time period coverage required for specific clients, in most cases we have found that allowing agents the ability to trade schedules with other representatives has produced a much more flexibility environment for agents. One of the most important aspects of diminishing attrition in call centers is to allow agents the most flexibility allowable in their work schedule. Although this is sometimes difficult due to the time period coverage required for specific clients, in most cases we have found that allowing agents the ability to trade schedules with other representatives has produced a much more flexibility environment for agents.

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