Author:  Roger Sumner
Regardless of whether they focus on customer service, sales and marketing, or collections, virtually every Aspect Software customer that I have spoken with during the last year has told me that they have, or are thinking about trialing an at-home agent program. I can say without hesitation that a lot of this interest […]

Author:  Jim Mitchell
In my last blog, I talked a bit about the differences between integrated and unified.  I really believe in the concept of unified IP, and I truly think that unified products are the way to go – now and in the future.  Why?  Because I’ve seen firsthand how a unified approach can help […]

Author:  Gary Barnett
This week marks an exciting time for Aspect Software and the contact center industry at large.  During the past 30 or so years, we’ve developed and delivered a number of innovative, best-in-class solutions that have enhanced our customers’ business processes.  Yesterday, we announced our latest - PerformanceEdge™, the industry’s first contact optimization suite […]