Author:  Jim Mitchell
A few months ago, Aspect Software announced that we had successfully demonstrated interoperability of our product portfolio with BandTel’s Session Initiation Protocol (SIP) Trunking. As I have visited with customers in the recent months, I have received many questions about why SIP Trunking is important, so I thought I would address this topic […]

Author:  Gary Barnett
Apple’s recent launch of the iPhone was the most hyped consumer-related technology event so far this year. For weeks leading up to Apple’s big day, water cooler conversations centered on this new gadget. There was an unbelievable amount of anticipation about the release date. And, when that date finally arrived, people waited in […]

Author:  Roger Sumner
In my last blog, I mentioned the importance of meeting your customers’ needs with your self-service system.  This is a two-fold challenge.  Of course you need to design your system so that you are providing the information that will meet your customers’ needs.  But, you also need to make it as easy as […]