Author: Gary Barnett

Contact Center: Unplugged. Don’t worry, this site won’t be hosting podcasts of us in three-part harmony, if that’s what the title of this blog makes it sound like. We certainly wouldn’t want to cause you any pain or suffering.

Contact Center: Unplugged is just our way of saying this blog will serve as a forum for us to share our views on the contact center industry – unfiltered. I’m sure our marketing people are cringing at this very thought, but we like to throw caution to the wind every once in a while.

For 30 years now (not to give away our ages…) Jim, our resident guru, Roger, our industry pundit, and I, are frequently out at customer sites and have heard first hand what is keeping organizations up at night. And, for even more than 30 years, we’ve also been consumers, so we pay close attention to our interactions with companies from that perspective as well.

What we hope to do here is to provide you with our take on the contact center from both the consumer viewpoint and from the angle of a company who creates solutions that address both organizational and consumer needs.

Thanks for checking out Contact Center: Unplugged. 

This entry was posted on Wednesday, September 13th, 2006 at 7:29 am and is filed under Contact Center Technology. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.