Author:  Gary Barnett
Aspect Software is having its first birthday – a momentous occasion and as good a reason as any to celebrate. Don’t let our “official” age fool you. We are not the toddler who has outgrown his infancy and is now learning to walk and talk in the contact center space.  To the contrary, I [...]

Author:  Roger Sumner
Hurricane season is here and once again, the high likelihood of above-normal activity is predicted.  I’ve seen it time and time again where customers think they have an adequate disaster recovery plan in place, but it hasn’t been tested for years or hasn’t been updated in some time.  Whenever I’m out at customer [...]

Author:  Jim Mitchell
A few nights ago, a friend of mine – let’s call him “Joe” to protect his identity – had a problem with his DSL service.  Joe contacted his DSL provider, and spent an hour and a half on the phone with technical support.  That sounds like a lot of time (in this instance, my [...]

Author: Gary Barnett
Contact Center: Unplugged. Don’t worry, this site won’t be hosting podcasts of us in three-part harmony, if that’s what the title of this blog makes it sound like. We certainly wouldn’t want to cause you any pain or suffering.
Contact Center: Unplugged is just our way [...]